FAQs

Once your registration request has been accepted, we take care of uploading the product based on the information you provide us (descriptions, calendar, photos, etc.).

Civitatis is fundamentally B2C, and both strong reputation and customer loyalty allowed us to reach 4 million customers in 2019. However, we also have 20,000 B2B collaborators inlcuding travel agencies, bloggers, and hotels who recommend us and help market our activities.

If your request has been approved by our Product team, you simply have to validate your online registration and accept the general collaboration conditions to start selling your products in Civitatis.

Once your request is approved, you'll need a copy of your company registration, as well as the proof of the bank account holder and possession of the corresponding liability insurance.

If you’re a local supplier of any activity, day trip, guided tour or transfer and wish to upload your products on Civitatis' webpage, you must fill out an application form (found on the right side) and we will evaluate your application as soon as possible.

Civitatis is an intermediary between the final clients and the operators of tourist services in destinations around the world. There are no costs associated with uploading or maintaining products, the only thing we invoice is the commission negotiated with each of our partners.

The client pays 100% of the price when reserving with Civitatis. We pay the reservations which took place each month at the beginning of the following month, with the commission removed.

There is no standard duration, it depends on the destination and product type. At any time you can consult the status of your request by logging in with your username and password.

The client pays 100% of the price when reserving on the website. Reservations are paid the month after the activity takes place, with commission removed.

Once your registration request has been completed, we'll deal with uploading the product. From the control panel, you can close and open dates, introduce limits on certain days and times, deal with cancellations, opinions, and payments.

Our objective is to develop stable and long-lasting relationships with our partners. Nonetheless, there is no minimum permanence period, nor exclusivity clause. At any time, the collaboration may be ended by either one of the parties.

You can consult the status of your registration logging in with your username and password.

Our own software is the most common system among our partners; but we are also connected with TourCMS, Fareharbour, Bokun, Rezdy, Ingresso, Prioticket, Trekksoft, ExperienceBank, Tixalia, Travelotopos, Galaxy Connect, Clorian and Turitop. More being added every month in order to easily synchronise calendars and reservations with our partners.

You can access your supplier account via the "login" button on the right 

If you’ve forgotten your password or user name, you can reset your email here