P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Prague with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
In Prague, it takes approximately 30 minutes to get from the city center to Prague Airport. If you book a return transfer service, we recommend calculating two and a half hours before your return flight departure.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 1 hour from the boat's docking time.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Todo perfecto. Thomas estaba esperándonos cuando salimos del aeropuerto, aún a pesar de que el avión llegaba con retraso. Thomas es muy buen conductor y muy simpático. La furgoneta en la que fuimos (mercedes) estaba equipada totalmente, incluido las sillas de los niños. Repetiremos seguro.
I travelled with small children
10
05 / 25 / 2024
C
Carmen
Spain
¡Quiero expresar mi más sincera gratitud por el excepcional servicio recibido por el conductor que me recogió en el aeropuerto de Praga! Su habilidad al volante es verdaderamente admirable, manejando el vehículo con una destreza y suavidad que hicieron del trayecto una experiencia placentera y segura. Además, fue puntual, cortés y profesional en todo momento, lo que añadió un toque extra de confort y tranquilidad a mi llegada. Sin duda, recomendaría sus servicios a cualquier persona
Translate this opinion into English.
I want to express my sincere gratitude for the exceptional service received by the driver who picked me up from Prague airport! His skill behind the wheel is truly admirable, handling the vehicle with a dexterity and smoothness that made the trip a pleasant and safe experience. Furthermore, he was punctual, courteous and professional at all times, which added an extra touch of comfort and peace of mind upon my arrival. I would definitely recommend their services to anyone.
Opinion translated. Show original.
I travelled with my partner
10
05 / 19 / 2024
M
Marta
Barcelona, Spain
Genial, recomiendo usar este transporte ya que en Praga los taxis suelen intentar timar a los turistas. De hecho en el aeropuerto hay carteles donde te dice que tengas cuidado con ellos y que es mejor que traigas tu transporte contratado.
Nuestro chófer llegó 15 minutos antes de la hora acordada, nosotros ya estamos allí esperando, fue rápido y eficaz.
I travelled with my partner
10
05 / 10 / 2024
S
Severine
Lubey, France
Excellent, ayant rencontré un retard de 5 heures à l'aéroport de Luxembourg à destination de Pragues, l'équipe civitatis a su nous trouver un nouveau créneau adapté dans la journée à notre nouvel horaire d'arrivée à l'aéroport de Pragues Très professionnel, et répond de suite via Whatsapp en cas d'urgence.
Je recommande vivement.
Les véhicules sont très bien tenus, propres, les conducteurs sont très polis, à l'heure.
Translate this opinion into English.
Excellent, having encountered a 5 hour delay at Luxembourg airport to Prague, the civitatis team was able to find us a new slot during the day adapted to our new arrival time at Prague airport Very professional , and responds immediately via Whatsapp in case of emergency. I highly recommend. The vehicles are very well maintained, clean, the drivers are very polite, on time.
Opinion translated. Show original.
I travelled with my partner
8
03 / 26 / 2024
á
ángeles
Spain
El traslado fue muy bien, muy puntual y se puso en contacto con nosotros para organizar la recogida. Todo muy correcto!
Por ponerle algún pero el vehículo olía muchísimo a tabaco y nosotros no somos fumadores. Por lo demás todo muy bien
Translate this opinion into English.
The transfer went very well, very punctual and they contacted us to organize the pick-up. Everything very correct! To name a few, but the vehicle smelled strongly of tobacco and we are not smokers. Otherwise everything very well
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 29,258 reviews
05 / 30 / 2024
Madrid, Spain
Todo perfecto. Thomas estaba esperándonos cuando salimos del aeropuerto, aún a pesar de que el avión llegaba con retraso. Thomas es muy buen conductor y muy simpático. La furgoneta en la que fuimos (mercedes) estaba equipada totalmente, incluido las sillas de los niños. Repetiremos seguro.
05 / 25 / 2024
Spain
¡Quiero expresar mi más sincera gratitud por el excepcional servicio recibido por el conductor que me recogió en el aeropuerto de Praga! Su habilidad al volante es verdaderamente admirable, manejando el vehículo con una destreza y suavidad que hicieron del trayecto una experiencia placentera y segura. Además, fue puntual, cortés y profesional en todo momento, lo que añadió un toque extra de confort y tranquilidad a mi llegada. Sin duda, recomendaría sus servicios a cualquier persona Translate this opinion into English.
I want to express my sincere gratitude for the exceptional service received by the driver who picked me up from Prague airport! His skill behind the wheel is truly admirable, handling the vehicle with a dexterity and smoothness that made the trip a pleasant and safe experience. Furthermore, he was punctual, courteous and professional at all times, which added an extra touch of comfort and peace of mind upon my arrival. I would definitely recommend their services to anyone. Opinion translated. Show original.
05 / 19 / 2024
Barcelona, Spain
Genial, recomiendo usar este transporte ya que en Praga los taxis suelen intentar timar a los turistas. De hecho en el aeropuerto hay carteles donde te dice que tengas cuidado con ellos y que es mejor que traigas tu transporte contratado. Nuestro chófer llegó 15 minutos antes de la hora acordada, nosotros ya estamos allí esperando, fue rápido y eficaz.
05 / 10 / 2024
Lubey, France
Excellent, ayant rencontré un retard de 5 heures à l'aéroport de Luxembourg à destination de Pragues, l'équipe civitatis a su nous trouver un nouveau créneau adapté dans la journée à notre nouvel horaire d'arrivée à l'aéroport de Pragues Très professionnel, et répond de suite via Whatsapp en cas d'urgence. Je recommande vivement. Les véhicules sont très bien tenus, propres, les conducteurs sont très polis, à l'heure. Translate this opinion into English.
Excellent, having encountered a 5 hour delay at Luxembourg airport to Prague, the civitatis team was able to find us a new slot during the day adapted to our new arrival time at Prague airport Very professional , and responds immediately via Whatsapp in case of emergency. I highly recommend. The vehicles are very well maintained, clean, the drivers are very polite, on time. Opinion translated. Show original.
03 / 26 / 2024
Spain
El traslado fue muy bien, muy puntual y se puso en contacto con nosotros para organizar la recogida. Todo muy correcto! Por ponerle algún pero el vehículo olía muchísimo a tabaco y nosotros no somos fumadores. Por lo demás todo muy bien Translate this opinion into English.
The transfer went very well, very punctual and they contacted us to organize the pick-up. Everything very correct! To name a few, but the vehicle smelled strongly of tobacco and we are not smokers. Otherwise everything very well Opinion translated. Show original.