Transfers in Venice - Airport hotel transfer service

P - How far ahead of time should I book my transfer?

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It is possible to book a private transfer service in Venice with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

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If you want to hire a transfer service from the hotel to the airport, we recommend calculating2 hours and 30 minutes before your flight departure in Venice (Marco Polo Airport) and 3 hours before your flight departure from Treviso Airport.

If you choose "Hotel in Venice" as your destination, the water taxi will take you to the hotel pier. If the hotel does not have its own pier, we will stop at the closest one and you will have to walk to the hotel.
If you choose "Piazzale Roma", the service finishes in this square. This is the best drop-off point for Ca' Doge, Santa Chiara and AC Hotel Venezia, as well as other nearby hotels.
P - What pick up time should I choose?

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For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
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- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
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- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

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Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

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The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
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During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

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During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

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The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

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Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

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The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

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If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

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We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

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Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?

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Yes, here you can see all the destinations where we offer airport transfers.

Our customers' reviews

These are genuine reviews written by our customers.

9.30 / 10

9.3066666666667

7,353 reviews | 120,885 travellers

5 out of 7,353 reviews

05 / 12 / 2024

G

Gabriel Gandía Hidalgo

Alcoy, Spain

Esta vez fue bastante mejor. El water-taxi vino al hotel a recogerme, tal y como yo había contratado. El conductor del coche, muy amable y atento. Esta vez sí estoy contento y no como la última vez que la picaresca del conductor del water taxi me dejo en un public-dock en el gran canal. Esta vez han cumplido con lo contratado. Translate this opinion into English.

This time it was much better. The water-taxi came to the hotel to pick me up, just as I had arranged. The car driver, very friendly and attentive. This time I am happy and not like the last time when the water taxi driver's mischief left me in a public-dock on the Grand Canal. This time they have fulfilled what was contracted. Opinion translated. Show original.

I travelled by myself

06 / 15 / 2024

A

Agustin

Valencia, Spain

Excelente, todo fue perfecto, teníamos ajustado el horario del vuelo, y en el punto indicado del puerto de cruceros se encontraba el conductor Francesco Junior esperándonos con un cartel, el conductor muy amable, atento, profesional y muy puntual, el vehículo perfecto, el contacto y la atención con Civitatis genial, tuve que modificar el horario de recogida y todo solucionado rápidamente, recibí el email con los cambios, volvería a reservar sin ninguna duda Translate this opinion into English.

Excellent, everything was perfect, we had the flight schedule adjusted, and at the indicated point in the cruise port the driver Francesco Junior was waiting for us with a sign, the driver was very friendly, attentive, professional and very punctual, the perfect vehicle, the Great contact and attention with Civitatis, I had to modify the pick-up time and everything was resolved quickly, I received the email with the changes, I would book again without any doubt Opinion translated. Show original.

I travelled with friends

06 / 06 / 2024

A

Agustin

Valencia, Spain

Excelente, todo fue perfecto, en el hall del aeropuerto de Treviso, se encontraba Francesco Junior esperándonos con un cartel a mi nombre, viajamos 8 personas con 8 maletas grandes, el conductor muy amable, atento, profesional y muy puntual, el vehículo perfecto, la comunicación con Civitatis genial, tuve que cambiar el horario de recogida y en 3 minutos todo solucionado, volvería a reservar sin duda Translate this opinion into English.

Excellent, everything was perfect, in the hall of the Treviso airport, Francesco Junior was waiting for us with a sign in my name, we were 8 people traveling with 8 large suitcases, the driver was very friendly, attentive, professional and very punctual, the perfect vehicle, The communication with Civitatis was great, I had to change the pick-up time and in 3 minutes everything was solved, I would book again without a doubt Opinion translated. Show original.

I travelled with friends

05 / 10 / 2024

C

Colin Davenport

Ireland

People were very professional and attentive. On time and waiting for us. Car was excellent. Water taxi was beautiful. Only 1 reason that I am reducing the score of this review and that is the brevity of the gondola trip to our hotel. It was less than 1-2 minutes and we had barely started to enjoy the journey and we were at our destination. Real pity. For this price I would have hoped for a ‘trip round the block’, even to the tune of 5-10 minutes. That didn’t happen and was a real disappointment.

I travelled with my partner

05 / 09 / 2024

A

Anonymous

Barcelona , Spain

Una experiencia perfecta, cumplieron en todo momento con lo contratado. Nos recogieron en el embarcadero del hotel a la hora pactada y después en taxi hasta la misma puerta de entrada del aeropuerto. Fueron super amables Un servicio de 10. Gracias Translate this opinion into English.

A perfect experience, they fulfilled what was contracted at all times. They picked us up at the hotel pier at the agreed time and then took a taxi to the airport entrance door. They were super friendly. A service of 10. Thank you Opinion translated. Show original.

I travelled with friends

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