P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Athens with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book a return transfer service for Athens, we recommend booking the pickup at least 2,5 hours before the departure time. It normally takes about 30 minutes to get from the city centre to the airport, but there are frequent traffic jams.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 1 hour from the boat's docking time.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle?
Find answers to our most frequently asked questions.
If you have any other questions
please contact us
Our customers' reviews
These are genuine reviews written by our customers.
El traslado al aeropuerto todo genial, el conductor ( jhon), nos mandó un WhatsApp media hora antes de la recogida,todo el trayecto bien,buen coche y el conductor muy amable,nos acompañó a dentro del aeropuerto hasta que encontramos nuestra puerta.
Translate this opinion into English.
The transfer to the airport was great, the driver (Jhon) sent us a WhatsApp half an hour before the pick-up, the entire journey was fine, good car and the driver was very friendly, he accompanied us inside the airport until we found our door.
Opinion translated. Show original.
I travelled with my partner
8
05 / 23 / 2024
K
Kenneth Nielsen
The United States
Transfer was good & the driver extremely friendly. However I had to say we were going to the Wyndham Grand Athens a few times. Was in way to Grand Hyatt. Apparently I was told that the reservation didn’t say Wyndham Grand Athens. It says City of Athens. I think you should figure out how to offer a hotel selection to the customers. Especially with some that have never been to Athens.
I travelled with friends
10
05 / 23 / 2024
J
James
Atlanta, The United States
My flight was delayed by about 45 minutes and the driver kindly waited for me. He took my luggage from me and carried it to the car. He was very friendly. I left my eyeglasses in his car and he brought them back to me at the hotel. Excellent service! I would highly recommend this car service.
I travelled by myself
10
05 / 16 / 2024
I
Irène
France
Taxi à l heure du rendez vous prevu, mais le ferry avec +15mns en avance nous avons attendus, un peu inquiets
Ne suivez vous pas l arrivée des ferry sur système informatique ?
Avons ️ votre service, très réactif
Le chauffeur a facilement évite les embouteillages
Donc trajet sans plus d inquiétude pour notre avion
Merci, sommes finalement satisfaits
Me Philbert
Translate this opinion into English.
Taxi at the scheduled meeting time, but the ferry was +15 minutes early we waited, a little worried. Do you not track the arrival of the ferries on a computer system? We have ️ your service, very responsive The driver easily avoided traffic jams So journey without any more worry for our plane Thank you, we are finally satisfied Mr. Philbert
Opinion translated. Show original.
I travelled with friends
6
03 / 28 / 2024
J
Jennifer
Rochester, The United States
The walk from the arrivals to the car was very long (not that Civitatis has control over that). The car was not clean and did not drive well (loud). The driver was present when we arrived and connected with us easily. Or drive was direct and felt safe. My "Good" rating was mostly based on the state of the car.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 5,697 reviews
06 / 13 / 2024
La Coruña, Spain
El traslado al aeropuerto todo genial, el conductor ( jhon), nos mandó un WhatsApp media hora antes de la recogida,todo el trayecto bien,buen coche y el conductor muy amable,nos acompañó a dentro del aeropuerto hasta que encontramos nuestra puerta. Translate this opinion into English.
The transfer to the airport was great, the driver (Jhon) sent us a WhatsApp half an hour before the pick-up, the entire journey was fine, good car and the driver was very friendly, he accompanied us inside the airport until we found our door. Opinion translated. Show original.
05 / 23 / 2024
The United States
Transfer was good & the driver extremely friendly. However I had to say we were going to the Wyndham Grand Athens a few times. Was in way to Grand Hyatt. Apparently I was told that the reservation didn’t say Wyndham Grand Athens. It says City of Athens. I think you should figure out how to offer a hotel selection to the customers. Especially with some that have never been to Athens.
05 / 23 / 2024
Atlanta, The United States
My flight was delayed by about 45 minutes and the driver kindly waited for me. He took my luggage from me and carried it to the car. He was very friendly. I left my eyeglasses in his car and he brought them back to me at the hotel. Excellent service! I would highly recommend this car service.
05 / 16 / 2024
France
Taxi à l heure du rendez vous prevu, mais le ferry avec +15mns en avance nous avons attendus, un peu inquiets Ne suivez vous pas l arrivée des ferry sur système informatique ? Avons ️ votre service, très réactif Le chauffeur a facilement évite les embouteillages Donc trajet sans plus d inquiétude pour notre avion Merci, sommes finalement satisfaits Me Philbert Translate this opinion into English.
Taxi at the scheduled meeting time, but the ferry was +15 minutes early we waited, a little worried. Do you not track the arrival of the ferries on a computer system? We have ️ your service, very responsive The driver easily avoided traffic jams So journey without any more worry for our plane Thank you, we are finally satisfied Mr. Philbert Opinion translated. Show original.
03 / 28 / 2024
Rochester, The United States
The walk from the arrivals to the car was very long (not that Civitatis has control over that). The car was not clean and did not drive well (loud). The driver was present when we arrived and connected with us easily. Or drive was direct and felt safe. My "Good" rating was mostly based on the state of the car.